Policies
Our Commitment to Privacy
Your privacy is very important to us. The personal information that we collect when an account is created or an order is placed is only used to aid in communication with you and the shipment of your order. We never share this information with outside parties. We may contact you 1-2 times per year via email to tell you about promotions that are relevant to your previous purchases.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Should you have other questions or concerns about these privacy policies, please call us at (512) 431-4156 or send us an email at orders@lonestarwindsocks.com
Return Policy
We will gladly accept returns in their original, unused condition within 14 days of delivery. If the item was ordered in error, the entire amount of the order will be refunded less the original (and return if required) shipping costs. If the incorrect item was received or the item arrived damaged, we will ship a new item to you as soon as possible.
Product Guarantee
Lone Star Windsocks, LLC guarantees that our products will have a 2 year shelf life when stored in a cool, dry and dark location as exposure to moisture, heat and light will degrade our products over time. Once installed in the field, we cannot guarantee or warranty the life of our products due to the varied and often extreme weather conditions in which our products are placed.
Manufacturer Product Certification
Windcone Sales Company, LLC certifies that their 18" and 36" diameter windsocks meet FAA specifications for fabrication set forth in FAA Advisory Circular No. 150/5345-27E (other sizes not addressed in this circular). Other sizes are manufactured comparably. All windsock units are manufactured and assembled in the United States of America using the best material available and quality workmanship.
